Acconor strives to provide services and commercial advisory with high professional quality, efficiency, and integrity. Our goal is long-term partnerships based on trust, transparency, and respect for both the client’s and our own interests. These terms aim to establish clear boundaries and a fair balance between the parties.
Last updated: 30.10.2025
Introduction
Terms
These general terms apply, together with any individual agreements, to all assignments undertaken or executed by Acconor employees (“Acconor”) for the company’s clients (“Client”).
Validity and Acceptance
These general terms apply to all clients and assignments. The terms are published on Acconor’s website. Clients are normally informed of the terms by phone or email when establishing a client relationship and are deemed to have accepted the terms unless the Client notifies Acconor within a reasonable time that the terms are not accepted.
These general terms apply together with the current Data Processing Agreement (DPA) concluded between Acconor and the Client, including any annexes, such as the privacy policy and other service-specific terms available at www.acconor.com.
In case of conflict between the DPA and these general terms, the DPA shall take precedence.
Scope
Unless otherwise agreed, these terms also apply to future assignments for the same client.
Purpose
Acconor shall safeguard the Client’s interests and objectives to the best possible extent within the framework of these terms, accepted offers, supplementary agreements, and internal procedures.
Commencement and Execution of Assignments and Projects
Commencement
The assignment description is set out in a confirmation (usually by email) or in agreements resulting from oral or written correspondence. If the assignment changes or expands after commencement, the agreement applies to the entire assignment unless otherwise agreed.
Execution
Each assignment is linked to a responsible Acconor employee, who may receive assistance from other employees, affiliated consultants, advisors, lawyers, etc., for the execution of the whole or parts of the assignment.
Conflict of Interest
Before establishing a client relationship, it is checked whether there is a conflict of interest or other circumstances that would prevent or advise against Acconor undertaking the assignment. The Client is obliged to assist in this clarification.
Information Basis
To safeguard the Client’s interests, Acconor depends on the Client voluntarily providing all relevant information and clarifying the desired outcome. Acconor is not responsible for verifying the accuracy of information received from the Client.
Framework
Acconor provides commercial advisory and services related to international business, establishment, presence, and activity in Norway (sporadically or permanently), as well as general business development. Legal advice is outside the scope of the assignment. Acconor may represent the Client in Norway and assist in communications with public authorities and agencies, under the Client’s responsibility.
Price, Invoicing, and Expenses
Invoicing
Unless otherwise agreed, invoicing is based on professional time spent on the assignment. All prices are exclusive of VAT. Acconor reserves the right to change prices and hourly rates, including for ongoing assignments. Time is calculated from first contact with the Client until the assignment is fully completed.
Remote services and cross-border advisory can be invoiced in the Client’s local currency. Norwegian VAT is handled according to applicable rules (e.g., reverse charge for services delivered to clients outside Norway).
Services physically delivered in Norway or on the Norwegian continental shelf are invoiced in Norwegian Kroner (NOK) with Norwegian VAT.
Time Unit
The minimum billing unit is 15 minutes (¼ hour). Calls, emails, and similar are normally billed at a minimum of 15 minutes.
Advance Payment and On-Account Billing
New clients are generally required to make advance payments to cover ongoing fees and expenses. Acconor also reserves the right to invoice on account during the assignment. The size of such advance or on-account payments is determined solely by Acconor.
Advance payments are offset against invoices for completed work and expenses. Any excess amount is refunded after the assignment’s completion. Interest accrues to Acconor according to applicable rules.
Cost Estimates
All estimates are indicative. Acconor will notify the Client if expected time or costs significantly exceed the estimate.
Advisory Fee
In determining the final fee, Acconor may exercise discretion and consider the nature and complexity of the assignment, size, risk, and value, as well as the efficiency of execution and the individual advisor’s experience and competence. The fee shall be reasonable relative to the assignment and work performed.
Costs
The Client is responsible for all expenses incurred during the assignment, including registration fees, database searches, certificates, third-party costs (partners, experts, lawyers), copying, printing, courier services, and special secretarial services. Travel expenses, including accommodation and meals, are invoiced to the Client. The Client may set a budget for the assignment if desired.
Joint Liability
If multiple clients are linked to the same assignment, they are jointly liable for fees and expenses, regardless of who receives the invoice.
Invoicing Interval
Unless otherwise agreed, Acconor invoices monthly for larger and/or ongoing assignments. A specification of work performed and expenses will generally accompany the invoice. Payment is due within 10 days unless otherwise stated. Smaller or incidental assignments may be invoiced continuously.
Expenses
All costs and expenses Acconor pays on behalf of the Client are invoiced together with ongoing billing. Expenses including VAT are invoiced in full. The Client may request copies of receipts. Expenses in foreign currency are converted using the booked exchange rate, plus any transaction costs.
Late Payment
Interest on overdue payments is calculated according to Norwegian law. All costs related to reminders and collection are borne by the Client.
Acconor’s Liability
Direct Liability
Acconor is liable for losses caused by documented errors or negligence on our part. Liability is limited to an amount corresponding to the fee invoiced for the relevant assignment, but no more than the coverage provided by our liability insurance.
This limitation does not apply in cases of gross negligence or intent.
Indirect Loss
Acconor is not liable for indirect loss, including lost profit or missed revenue opportunities.
Third Parties
When Acconor recommends or connects the Client with external advisors or partners, this is to ensure the best possible quality for the Client. Acconor is not responsible for errors made by such third parties.
Results
Acconor is not liable for losses resulting from the assignment outcome differing from an assessment or expectation previously communicated to the Client.
Managed Funds
Acconor is not liable for loss of managed funds due to bankruptcy or other circumstances affecting financial institutions.
Right to Claim
The Client loses the right to make a claim if written notice is not submitted without undue delay after the Client discovered or should have discovered the basis for the claim.
Handling of Information
Confidentiality
Acconor employees are prohibited from disclosing confidential information in violation of the law. They are also instructed to treat other information confidentially.
Sharing
Unless otherwise agreed, Acconor employees may share information with other company employees or third parties if necessary for assignment execution.
Personal Data
To the extent necessary for assignment execution, the Client voluntarily consents to provide personal data (including sensitive information). The Client shall instruct Acconor on handling such information in compliance with applicable law and internal guidelines.
Information will only be shared with other parties, advisors, partners, or public authorities to the extent necessary for assignment execution.
The Client has the right to access, correct, and delete data in accordance with the DPA and may request documentation showing Acconor’s compliance with technical and organizational security measures.
Risk
Acconor notes that electronic communication (email, cloud storage, etc.) may have vulnerabilities leading to unauthorized access. If special security is required, information can be encrypted or anonymized.
Email is used as the standard communication form. More secure communication (e.g., end-to-end encryption) can be agreed separately.
Reference
Unless the Client explicitly objects, Acconor may mention the Client as a general reference without disclosing confidential information.
Copyright
Acconor retains copyright to all documents and materials prepared in connection with assignments.
Storage
Acconor may store copies of documents and information after assignment completion within legal limits. Copies may be provided for a fee.
Complaints
Submission
If the Client is dissatisfied with the execution of an assignment or invoice basis, they are encouraged to immediately raise this with the responsible employee or management at Acconor. Complaints will be reviewed promptly.
Deadline
The Client must submit objections without undue delay and no later than 30 days after the issue was discovered or should have been discovered.
Language and Interpretation
Acconor prepares its general terms, guidelines, and agreements in multiple languages for client accessibility. In case of discrepancies or interpretation issues, the Norwegian version shall prevail. Translations are offered as a service and are indicative only.
Lawsuits and Jurisdiction
Lawsuits against the company shall be brought before the court where the company has its registered office.