– including virtual office (VO), business address, mailing address (c/o), and return handling
Last updated: 30 October 2025
1. Definitions
For the purposes of these terms, the following definitions apply:
- Address Service: any address-related service provided by Acconor, including business address, mailing address, c/o address, and virtual office services.
- Business Address: an official address that may be used as a registered company address and as a visiting address.
- Mailing Address / c/o Address: an address used solely for receiving mail, not as a visiting address.
- Customer: the company or organisation that enters into an agreement with Acconor.
- Acconor: the service provider supplying address services to the Customer.
2. Scope of the Terms
These terms apply between Acconor (“Acconor”) and the company’s customer (“the Customer”) and constitute an addendum to Acconor’s General Terms and Conditions.
The current terms applicable to virtual office, mail-handling agreements, and/or c/o addresses are published on Acconor’s website and may be changed without prior notice.
Address services are business services subject to authorisation requirements and the Norwegian Anti-Money Laundering Act.
As an authorised service provider, Acconor is obliged to perform customer due diligence (KYC). The Customer must cooperate and provide all required information and documentation to comply with these legal obligations.
3. Prices and Payment
The Customer shall pay for address services in accordance with the prices published on Acconor’s website or as otherwise agreed in writing.
Payment is due in advance unless otherwise stated in writing. In case of late payment, Acconor may charge interest in accordance with the Norwegian Act on Interest on Late Payments.
Recurring address services are invoiced annually in advance, while return-handling agreements are invoiced quarterly in advance.
Additional services beyond the standard agreement are invoiced retrospectively.
4. Authorisation
By entering into the agreement, the Customer grants Acconor’s authorised staff the right to receive and open mail and other consignments addressed to the Customer.
5. Business Address and Virtual Office
When ordering the service, Acconor will ensure that the Customer’s name is correctly displayed on the relevant mailbox or other mail reception point at Acconor’s facilities.
During the term of the agreement, the Customer may use the address as an official business and visiting address.
The address may be registered as both a postal and business address in the Brønnøysund Register Centre.
Acconor reserves the right to change the address during the agreement period.
Any costs related to such changes shall be borne by the Customer.
6. Mailing Address (c/o Address)
When ordering a mailing or c/o address, the Customer’s name will not be displayed at the address.
The address may only be used as a postal address with authorities and suppliers.
If a return-handling agreement is in place, the address may also be used for customer returns.
Acconor reserves the right to change the address during the agreement term.
Any related costs are borne by the Customer.
7. Return Handling (Web and E-Commerce)
This service requires a valid business or mailing address agreement.
When using the address for returns in Norway, it must be clearly stated that the address is for mail only, and must not be presented as a visiting address.
The Customer’s own contact details (at minimum an email address and phone number) and business address must be clearly displayed together with the return address on the website, marketing materials, and online store.
Acconor handles return shipments in accordance with pre-agreed routines. Returns are stored in heated and locked facilities, normally packed in C11 boxes. Larger items (“oversized”) are handled individually.
Storage of returns is at the Customer’s own expense and risk. The Customer is fully responsible for its goods, including any damage, odour, leakage, or loss affecting third parties.
The Customer must maintain adequate insurance coverage.
The Customer must arrange collection of return items at least once per year, unless otherwise agreed in writing.
Items not collected within 12 months from receipt become the property of Acconor, which may dispose of or sell them at its own discretion. All associated costs are borne by the Customer.
Acconor reserves the right to change the address during the agreement period. Any costs are borne by the Customer.
8. Mail Handling
Acconor handles the Customer’s letter mail in accordance with the selected service.
Reduced service frequency should be expected during holidays and vacation periods.
Return items not covered by a separate agreement, as well as mail larger than A4, parcels, or freight shipments, are not included in the standard service.
Such items are billed according to time and costs incurred.
Stored letter mail is kept in a separate post shelf in restricted-access facilities.
Advertising materials (addressed or unaddressed), newspapers, magazines, and general notices are destroyed upon receipt and not forwarded.
Failure to comply with KYC requirements or non-payment may result in suspension of the service.
The Customer is responsible for providing accurate and updated address information.
Acconor accepts no liability for undeliverable items due to incorrect or outdated information.
Acconor is not liable for delays in mail or return deliveries, nor for the contents of mail received on behalf of the Customer.
Parcels or freight shipments not covered by a specific agreement are stored separately and may incur additional handling charges based on size and weight.
9. Risk
Acconor handles mail for multiple clients.
Mail is processed in Acconor’s offices, which are locked outside business hours but accessible during office hours.
Mail is stored in designated post shelves. Acconor has no obligation to inspect mail contents. Handling and storage are at the Customer’s sole risk.
Sorting and scanning errors may occur; therefore, confidential or valuable information should not be sent to the address.
The Customer cannot claim compensation from Acconor or third parties for losses if Acconor’s confidentiality obligations have been fulfilled.
Any claim is subject to the limitations defined in Acconor’s General Terms.
10. Confidentiality
Acconor treats all information confidentially in accordance with its General Terms.
If the Customer receives information or material in error, the Customer is bound by confidentiality, must notify Acconor immediately, return the material, and destroy all copies (both physical and digital).
In cases of gross breach, the Customer may be held liable for direct and indirect losses suffered by third parties.
11. Privacy Plus (End-to-End Encryption)
The Customer may order the optional Privacy Plus service, ensuring that all documents scanned by Acconor are encrypted end-to-end.
This is recommended for Customers receiving sensitive personal data (e.g., from clients or employees).
Encryption is typically configured to cover the Customer’s domain (if using a custom domain).
The Customer is responsible for notifying Acconor of any changes to recipient addresses or unencrypted email use.
Configuration and subsequent modifications are billed per change.
12. Limitations
Address services are provided only to businesses and organisations that are either registered or in the process of being registered in the Norwegian Business Register (Enhetsregisteret). (Exceptions apply for sole proprietorships where the owner has permanent residence in Norway.)
No address solution may be provided to third parties. Mail received without a valid agreement and power of attorney will be refused without notice.
13. Amendments
Acconor reserves the right to amend the terms, pricing, or service content with reasonable notice. Such changes will be communicated by email or published on Acconor’s website.
14. Force Majeure
Acconor shall not be liable for failure or delay in performance due to circumstances beyond its control, including but not limited to natural disasters, strikes, fire, power or IT outages, pandemics, or other unforeseen events.
15. Personal Data / GDPR
Acconor processes personal data in connection with address services in accordance with applicable law and the General Data Protection Regulation (GDPR).
Processing is carried out in line with Acconor’s Privacy Policy.
The Customer is responsible for ensuring that any data provided to Acconor is accurate and lawful.
16. Term and Termination
The agreement takes effect on the date the order confirmation is sent to the Customer and remains valid until terminated in writing.
Service delivery is conditional upon the Customer providing all required KYC information under the Anti-Money Laundering Act.
Either party may terminate the agreement without cause with three (3) months’ notice, effective at the end of the current billing period.
Termination must be in writing and sent by email.
During the notice period, the Customer must ensure removal of the address from public registers, websites, and marketing materials.
In case of breach, Acconor may terminate the agreement with immediate effect.
17. Governing Law and Disputes
This agreement is governed by Norwegian law.
Any dispute arising under or in connection with this agreement shall be brought before the Norwegian courts in the jurisdiction where Acconor has its registered office.