Acconor uses cookies on our websites (acconor.com, acconor.no, acconor.dk, acconor.se, and acconor.eu) to ensure proper functionality and provide a better user experience.

Which cookies do we use?

• Necessary cookies: These cookies are essential for the website to function correctly – e.g., login and navigation.
• Functional cookies: WordPress may store preferences, such as language selection, to make your experience more personalised.
• Statistics: We collect anonymous statistics locally on the site – without using our own or third-party cookies, and with no way to identify visitors.

No third-party or marketing cookies

It is an active choice on our part not to use third-party cookies.

We do not use cookies for advertising, third-party analytics, or marketing, and we do not share data with external parties.

Technical security services

Our websites are protected by Cloudflare Zero Trust tunnel, which secures the connection between the user and our servers. This solution does not set any cookies and is used solely to protect data and prevent unauthorised access.

Managing cookies

You can view the cookies set by the site by searching for “do:cookie-view” on our website.

Changes to the cookie policy

Acconor may update this cookie policy as needed. Changes will be published on this page.

These terms apply to the following websites: acconor.com, acconor.no, acconor.dk, acconor.se, and acconor.eu (hereinafter collectively referred to as the “Websites”).

The purpose of the Websites is to provide general information about Acconor, our services in accounting, finance, business establishment, and business development, as well as relevant matters within the scope of our work. The content on the Websites does not constitute legal, tax, or financial advice and should not replace contact with authorised advisors in specific cases.

2. Limitation of Liability

Although we strive to keep the information accurate and up to date, Acconor cannot guarantee completeness or accuracy.

Use of the Websites is at your own risk. Acconor disclaims liability for any loss, direct or indirect, which may arise from:

• Errors or omissions in the information
• Changes in laws, regulations, procedures, or practices
• Failure to update content
• Links to third-party websites

3. Updates

Content may be changed without notice, for example due to new regulations or internal procedures. Previous versions of the information should not be considered binding.

4. Source References and Legal Basis

The Websites may refer to Norwegian and European laws, regulations, and public guidance. While we may reference these sources, Acconor cannot assume responsibility for the interpretation or application of legislation in specific cases.

5. Contact with Advisors

In specific cases, it is recommended that you contact authorised advisors, including Acconor consultants or other relevant professionals. The Websites alone cannot replace individualised advice.

6. Third-Party Links

The Websites may contain links to third-party websites. Acconor is not responsible for the content, functionality, or security of these external sites.

7. Changes to Terms

Acconor may update these terms at any time. Changes will be published on the Websites, and continued use constitutes acceptance of the new terms.

• Acconor Accounting & Consulting AS (org. no. NO 934 630 114 MVA) is a Norwegian limited company authorised by the Financial Supervisory Authority of Norway to provide accounting and address services. All services requiring authorisation under the Acconor brand are provided by this company.
  • Managing Director: Viktoriya Ramanovich
    
    
• Acconor AS (org. no. NO 999 008 577 MVA) provides other services under the Acconor brand, including strategic advisory, consultancy services, representation, operational management services, and marketing.
  • Managing Director: Per Bang
    

Both companies use the Acconor brand in their marketing and service delivery, but responsibility for individual services rests solely with the respective company.

Last updated: 30 October 2025

1. Definitions

For the purposes of these terms, the following definitions apply:

• Address Service: any address-related service provided by Acconor, including business address, mailing address, c/o address, and virtual office services.
• Business Address: an official address that may be used as a registered company address and as a visiting address.
• Mailing Address / c/o Address: an address used solely for receiving mail, not as a visiting address.
• Customer: the company or organisation that enters into an agreement with Acconor.
• Acconor: the service provider supplying address services to the Customer.

2. Scope of the Terms

These terms apply between Acconor (“Acconor”) and the company’s customer (“the Customer”) and constitute an addendum to Acconor’s General Terms and Conditions.

The current terms applicable to virtual office, mail-handling agreements, and/or c/o addresses are published on Acconor’s website and may be changed without prior notice.

Address services are business services subject to authorisation requirements and the Norwegian Anti-Money Laundering Act.

As an authorised service provider, Acconor is obliged to perform customer due diligence (KYC). The Customer must cooperate and provide all required information and documentation to comply with these legal obligations.

3. Prices and Payment

The Customer shall pay for address services in accordance with the prices published on Acconor’s website or as otherwise agreed in writing.
Payment is due in advance unless otherwise stated in writing. In case of late payment, Acconor may charge interest in accordance with the Norwegian Act on Interest on Late Payments.

Recurring address services are invoiced annually in advance, while return-handling agreements are invoiced quarterly in advance.
Additional services beyond the standard agreement are invoiced retrospectively.

4. Authorisation

By entering into the agreement, the Customer grants Acconor’s authorised staff the right to receive and open mail and other consignments addressed to the Customer.

5. Business Address and Virtual Office

When ordering the service, Acconor will ensure that the Customer’s name is correctly displayed on the relevant mailbox or other mail reception point at Acconor’s facilities.

During the term of the agreement, the Customer may use the address as an official business and visiting address.

The address may be registered as both a postal and business address in the Brønnøysund Register Centre.

Acconor reserves the right to change the address during the agreement period.
Any costs related to such changes shall be borne by the Customer.

6. Mailing Address (c/o Address)

When ordering a mailing or c/o address, the Customer’s name will not be displayed at the address.
The address may only be used as a postal address with authorities and suppliers.
If a return-handling agreement is in place, the address may also be used for customer returns.

Acconor reserves the right to change the address during the agreement term.
Any related costs are borne by the Customer.

7. Return Handling (Web and E-Commerce)

This service requires a valid business or mailing address agreement.

When using the address for returns in Norway, it must be clearly stated that the address is for mail only, and must not be presented as a visiting address.

The Customer’s own contact details (at minimum an email address and phone number) and business address must be clearly displayed together with the return address on the website, marketing materials, and online store.

Acconor handles return shipments in accordance with pre-agreed routines. Returns are stored in heated and locked facilities, normally packed in C11 boxes. Larger items (“oversized”) are handled individually.

Storage of returns is at the Customer’s own expense and risk. The Customer is fully responsible for its goods, including any damage, odour, leakage, or loss affecting third parties.
The Customer must maintain adequate insurance coverage.

The Customer must arrange collection of return items at least once per year, unless otherwise agreed in writing.
Items not collected within 12 months from receipt become the property of Acconor, which may dispose of or sell them at its own discretion. All associated costs are borne by the Customer.

Acconor reserves the right to change the address during the agreement period. Any costs are borne by the Customer.

8. Mail Handling

Acconor handles the Customer’s letter mail in accordance with the selected service.
Reduced service frequency should be expected during holidays and vacation periods.

Return items not covered by a separate agreement, as well as mail larger than A4, parcels, or freight shipments, are not included in the standard service.
Such items are billed according to time and costs incurred.

Stored letter mail is kept in a separate post shelf in restricted-access facilities.
Advertising materials (addressed or unaddressed), newspapers, magazines, and general notices are destroyed upon receipt and not forwarded.

Failure to comply with KYC requirements or non-payment may result in suspension of the service.

The Customer is responsible for providing accurate and updated address information.
Acconor accepts no liability for undeliverable items due to incorrect or outdated information.

Acconor is not liable for delays in mail or return deliveries, nor for the contents of mail received on behalf of the Customer.

Parcels or freight shipments not covered by a specific agreement are stored separately and may incur additional handling charges based on size and weight.

9. Risk

Acconor handles mail for multiple clients.
Mail is processed in Acconor’s offices, which are locked outside business hours but accessible during office hours.
Mail is stored in designated post shelves. Acconor has no obligation to inspect mail contents. Handling and storage are at the Customer’s sole risk.

Sorting and scanning errors may occur; therefore, confidential or valuable information should not be sent to the address.

The Customer cannot claim compensation from Acconor or third parties for losses if Acconor’s confidentiality obligations have been fulfilled.
Any claim is subject to the limitations defined in Acconor’s General Terms.

10. Confidentiality

Acconor treats all information confidentially in accordance with its General Terms.
If the Customer receives information or material in error, the Customer is bound by confidentiality, must notify Acconor immediately, return the material, and destroy all copies (both physical and digital).

In cases of gross breach, the Customer may be held liable for direct and indirect losses suffered by third parties.

11. Privacy Plus (End-to-End Encryption)

The Customer may order the optional Privacy Plus service, ensuring that all documents scanned by Acconor are encrypted end-to-end.
This is recommended for Customers receiving sensitive personal data (e.g., from clients or employees).

Encryption is typically configured to cover the Customer’s domain (if using a custom domain).
The Customer is responsible for notifying Acconor of any changes to recipient addresses or unencrypted email use.

Configuration and subsequent modifications are billed per change.

12. Limitations

Address services are provided only to businesses and organisations that are either registered or in the process of being registered in the Norwegian Business Register (Enhetsregisteret). (Exceptions apply for sole proprietorships where the owner has permanent residence in Norway.)

No address solution may be provided to third parties. Mail received without a valid agreement and power of attorney will be refused without notice.

13. Amendments

Acconor reserves the right to amend the terms, pricing, or service content with reasonable notice. Such changes will be communicated by email or published on Acconor’s website.

14. Force Majeure

Acconor shall not be liable for failure or delay in performance due to circumstances beyond its control, including but not limited to natural disasters, strikes, fire, power or IT outages, pandemics, or other unforeseen events.

15. Personal Data / GDPR

Acconor processes personal data in connection with address services in accordance with applicable law and the General Data Protection Regulation (GDPR).
Processing is carried out in line with Acconor’s Privacy Policy.
The Customer is responsible for ensuring that any data provided to Acconor is accurate and lawful.

16. Term and Termination

The agreement takes effect on the date the order confirmation is sent to the Customer and remains valid until terminated in writing.
Service delivery is conditional upon the Customer providing all required KYC information under the Anti-Money Laundering Act.

Either party may terminate the agreement without cause with three (3) months’ notice, effective at the end of the current billing period.

Termination must be in writing and sent by email.

During the notice period, the Customer must ensure removal of the address from public registers, websites, and marketing materials.
In case of breach, Acconor may terminate the agreement with immediate effect.

17. Governing Law and Disputes

This agreement is governed by Norwegian law.

Any dispute arising under or in connection with this agreement shall be brought before the Norwegian courts in the jurisdiction where Acconor has its registered office.

We are committed to protecting the privacy of our clients and business partners.
This Privacy Policy explains how Acconor collects, uses, stores and shares personal data, as well as your rights as a data subject.

We process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Norwegian legislation.

1. Data Controller

Acconor is a shared brand that brings together services within accounting, finance, business establishment and development.
The services are provided by the following legal entities:

Acconor Accounting & Consulting AS

• Organisation number: NO 934 630 114 MVA
• Authorised accounting firm regulated by the Financial Supervisory Authority of Norway (Finanstilsynet)
• Managing Director: Viktoriya Ramanovich

Acconor AS

• Organisation number: NO 999 008 577 MVA
• Provides other services, including advisory, consulting, representation, operational and marketing services
• Managing Director: Per Bang

The data controller is the company that provides the specific service to you.
Both companies use the Acconor brand in their marketing and service delivery.

2. Purpose of Processing

We process personal data for the following purposes:

• Delivery and administration of our services
• Compliance with statutory obligations (e.g. the Accounting Act, the Anti-Money Laundering Act)
• Customer due diligence (KYC) and identity verification
• Communication with clients and business partners
• Invoicing, contract management and client administration
• IT operations, security and quality assurance
• Marketing to existing clients
• Improvement of websites and digital solutions

3. Categories of Personal Data

We may process the following categories of personal data:

• Name, address, email address, telephone number
• Date of birth, nationality, and identification number (for KYC purposes)
• Company information, ownership structure and beneficial owners
• Invoicing and payment details
• Contracts, documentation and correspondence
• Technical data from website usage (IP address, cookies, device data)

4. Legal Basis for Processing

Processing of personal data is based on Article 6 of the GDPR:

• Contract (Art. 6(1)(b)) – necessary for the performance of a contract or to take steps prior to entering into a contract
• Legal obligation (Art. 6(1)(c)) – for example, obligations under the Anti-Money Laundering Act or the Accounting Act
• Legitimate interest (Art. 6(1)(f)) – such as business operations, IT security and client communication
• Consent (Art. 6(1)(a)) – for marketing activities and the use of non-essential cookies

You may withdraw your consent at any time via our website.

5. Sharing of Personal Data

We only share personal data when necessary and lawful:

• Public authorities: such as the Norwegian Tax Administration, the Financial Supervisory Authority of Norway, and Økokrim (the Norwegian National Authority for Investigation and Prosecution of Economic and Environmental Crime)
• Subcontractors/data processors: for example IT operations, cloud services (Microsoft 365), and any providers assisting with mail handling or administrative services
• Other companies within the Acconor group: when necessary to deliver a service you have requested

All data processors are bound by data processing agreements and are not permitted to use the data for their own purposes.
We never sell personal data to third parties.

6. Transfer to Third Countries

As a general rule, personal data is processed within the EEA.
If personal data is transferred outside the EEA (for example through cloud services), such transfers are carried out in accordance with Chapter V of the GDPR, typically by using the European Commission’s Standard Contractual Clauses (SCCs).

7. Storage and Deletion

We retain personal data only for as long as necessary for the purpose for which it was collected, or as required by law:

• Accounting data: 5 years after the end of the financial year
• KYC information: 5 years after the end of the client relationship
• Other client data: deleted or anonymised once the purpose has been fulfilled

8. Your Rights

Under the GDPR, you have the following rights:

• Right of access (Art. 15)
• Right to rectification (Art. 16)
• Right to erasure (“right to be forgotten”) (Art. 17)
• Right to restriction of processing (Art. 18)
• Right to object (Art. 21)
• Right to data portability (Art. 20)
• Right to withdraw consent (Art. 7)

You may exercise your rights by contacting us via the contact form at www.acconor.com

If you believe your personal data is being processed unlawfully, you have the right to lodge a complaint with the Norwegian Data Protection Authority (Datatilsynet).

9. Contact Information

Privacy-related enquiries may be directed to:

Acconor
c/o Acconor AS and Acconor Accounting & Consulting AS
Andersrudveien 1, 1914 Ytre Enebakk, Norway
Telephone: +47 456 72 000
Website: www.acconor.com

10. Changes to This Policy

This Privacy Policy may be updated from time to time.

The latest version will always be available at www.acconor.com

Last updated: 30.10.2025

Introduction

Terms

These general terms apply, together with any individual agreements, to all assignments undertaken or executed by Acconor employees (“Acconor”) for the company’s clients (“Client”).

Validity and Acceptance

These general terms apply to all clients and assignments. The terms are published on Acconor’s website. Clients are normally informed of the terms by phone or email when establishing a client relationship and are deemed to have accepted the terms unless the Client notifies Acconor within a reasonable time that the terms are not accepted.

These general terms apply together with the current Data Processing Agreement (DPA) concluded between Acconor and the Client, including any annexes, such as the privacy policy and other service-specific terms available at www.acconor.com.

In case of conflict between the DPA and these general terms, the DPA shall take precedence.

Scope

Unless otherwise agreed, these terms also apply to future assignments for the same client.

Purpose

Acconor shall safeguard the Client’s interests and objectives to the best possible extent within the framework of these terms, accepted offers, supplementary agreements, and internal procedures.

Commencement and Execution of Assignments and Projects

Commencement

The assignment description is set out in a confirmation (usually by email) or in agreements resulting from oral or written correspondence. If the assignment changes or expands after commencement, the agreement applies to the entire assignment unless otherwise agreed.

Execution

Each assignment is linked to a responsible Acconor employee, who may receive assistance from other employees, affiliated consultants, advisors, lawyers, etc., for the execution of the whole or parts of the assignment.

Conflict of Interest

Before establishing a client relationship, it is checked whether there is a conflict of interest or other circumstances that would prevent or advise against Acconor undertaking the assignment. The Client is obliged to assist in this clarification.

Information Basis

To safeguard the Client’s interests, Acconor depends on the Client voluntarily providing all relevant information and clarifying the desired outcome. Acconor is not responsible for verifying the accuracy of information received from the Client.

Framework

Acconor provides commercial advisory and services related to international business, establishment, presence, and activity in Norway (sporadically or permanently), as well as general business development. Legal advice is outside the scope of the assignment. Acconor may represent the Client in Norway and assist in communications with public authorities and agencies, under the Client’s responsibility.

Price, Invoicing, and Expenses

Invoicing

Unless otherwise agreed, invoicing is based on professional time spent on the assignment. All prices are exclusive of VAT. Acconor reserves the right to change prices and hourly rates, including for ongoing assignments. Time is calculated from first contact with the Client until the assignment is fully completed.

Remote services and cross-border advisory can be invoiced in the Client’s local currency. Norwegian VAT is handled according to applicable rules (e.g., reverse charge for services delivered to clients outside Norway).

Services physically delivered in Norway or on the Norwegian continental shelf are invoiced in Norwegian Kroner (NOK) with Norwegian VAT.

Time Unit

The minimum billing unit is 15 minutes (¼ hour). Calls, emails, and similar are normally billed at a minimum of 15 minutes.

Advance Payment and On-Account Billing

New clients are generally required to make advance payments to cover ongoing fees and expenses. Acconor also reserves the right to invoice on account during the assignment. The size of such advance or on-account payments is determined solely by Acconor.

Advance payments are offset against invoices for completed work and expenses. Any excess amount is refunded after the assignment’s completion. Interest accrues to Acconor according to applicable rules.

Cost Estimates

All estimates are indicative. Acconor will notify the Client if expected time or costs significantly exceed the estimate.

Advisory Fee

In determining the final fee, Acconor may exercise discretion and consider the nature and complexity of the assignment, size, risk, and value, as well as the efficiency of execution and the individual advisor’s experience and competence. The fee shall be reasonable relative to the assignment and work performed.

Costs

The Client is responsible for all expenses incurred during the assignment, including registration fees, database searches, certificates, third-party costs (partners, experts, lawyers), copying, printing, courier services, and special secretarial services. Travel expenses, including accommodation and meals, are invoiced to the Client. The Client may set a budget for the assignment if desired.

Joint Liability

If multiple clients are linked to the same assignment, they are jointly liable for fees and expenses, regardless of who receives the invoice.

Invoicing Interval

Unless otherwise agreed, Acconor invoices monthly for larger and/or ongoing assignments. A specification of work performed and expenses will generally accompany the invoice. Payment is due within 10 days unless otherwise stated. Smaller or incidental assignments may be invoiced continuously.

Expenses

All costs and expenses Acconor pays on behalf of the Client are invoiced together with ongoing billing. Expenses including VAT are invoiced in full. The Client may request copies of receipts. Expenses in foreign currency are converted using the booked exchange rate, plus any transaction costs.

Late Payment

Interest on overdue payments is calculated according to Norwegian law. All costs related to reminders and collection are borne by the Client.

Acconor’s Liability

Direct Liability

Acconor is liable for losses caused by documented errors or negligence on our part. Liability is limited to an amount corresponding to the fee invoiced for the relevant assignment, but no more than the coverage provided by our liability insurance.

This limitation does not apply in cases of gross negligence or intent.

Indirect Loss

Acconor is not liable for indirect loss, including lost profit or missed revenue opportunities.

Third Parties

When Acconor recommends or connects the Client with external advisors or partners, this is to ensure the best possible quality for the Client. Acconor is not responsible for errors made by such third parties.

Results

Acconor is not liable for losses resulting from the assignment outcome differing from an assessment or expectation previously communicated to the Client.

Managed Funds

Acconor is not liable for loss of managed funds due to bankruptcy or other circumstances affecting financial institutions.

Right to Claim

The Client loses the right to make a claim if written notice is not submitted without undue delay after the Client discovered or should have discovered the basis for the claim.

Handling of Information

Confidentiality

Acconor employees are prohibited from disclosing confidential information in violation of the law. They are also instructed to treat other information confidentially.

Sharing

Unless otherwise agreed, Acconor employees may share information with other company employees or third parties if necessary for assignment execution.

Personal Data

To the extent necessary for assignment execution, the Client voluntarily consents to provide personal data (including sensitive information). The Client shall instruct Acconor on handling such information in compliance with applicable law and internal guidelines.

Information will only be shared with other parties, advisors, partners, or public authorities to the extent necessary for assignment execution.

The Client has the right to access, correct, and delete data in accordance with the DPA and may request documentation showing Acconor’s compliance with technical and organizational security measures.

Risk

Acconor notes that electronic communication (email, cloud storage, etc.) may have vulnerabilities leading to unauthorized access. If special security is required, information can be encrypted or anonymized.

Email is used as the standard communication form. More secure communication (e.g., end-to-end encryption) can be agreed separately.

Reference

Unless the Client explicitly objects, Acconor may mention the Client as a general reference without disclosing confidential information.

Copyright

Acconor retains copyright to all documents and materials prepared in connection with assignments.

Storage

Acconor may store copies of documents and information after assignment completion within legal limits. Copies may be provided for a fee.

Complaints

Submission

If the Client is dissatisfied with the execution of an assignment or invoice basis, they are encouraged to immediately raise this with the responsible employee or management at Acconor. Complaints will be reviewed promptly.

Deadline

The Client must submit objections without undue delay and no later than 30 days after the issue was discovered or should have been discovered.

Language and Interpretation

Acconor prepares its general terms, guidelines, and agreements in multiple languages for client accessibility. In case of discrepancies or interpretation issues, the Norwegian version shall prevail. Translations are offered as a service and are indicative only.

Lawsuits and Jurisdiction

Lawsuits against the company shall be brought before the court where the company has its registered office.